Reservations - Garage to Garage vs Door to Door
As we all know, Livery Coach has the ability to enter travel time (both before and after the trip) separately from the trip duration itself. For example, in the screen shot below, the “Dwelling Time” (Garage to Door) is 60 minutes, the actual trip itself (Door to Door) is 3 hours, and the “Block Time” (Door to Garage) is 90 Minutes.
For an hourly trip, you have the choice of whether to charge Garage to Garage (5.5 hours), Door to Door (3 hours), or something in-between (such as Garage to Door, 4 hours, or Door to Garage, 4.5 hours).
What controls this is the setting in the trip, which can be accessed by clicking on Additional Charges button in the Payment screen.
What controls this is the setting in the trip, which can be accessed by clicking on Additional Charges button in the Payment screen.
While you can certainly edit this for every trip, Livery Coach has some tools to make it easier, to better suit your business practice.
The first setting, located in Setup, System Default Configuation, System Default Config, is your overall global system setting. We recommend setting this for you usual practice (Door to Door, Garage to Garage, etc.)
(Note: ignore System Default if present—if selected, it will change to Door to Door).
If you don’t want to have a default, but want the system to ask you every time you book an hourly trip, select “Prompt” as the default, regardless of any contact or company settings (discussed further below).
The first setting, located in Setup, System Default Configuation, System Default Config, is your overall global system setting. We recommend setting this for you usual practice (Door to Door, Garage to Garage, etc.)
(Note: ignore System Default if present—if selected, it will change to Door to Door).
If you don’t want to have a default, but want the system to ask you every time you book an hourly trip, select “Prompt” as the default, regardless of any contact or company settings (discussed further below).
Then, this setting will be used as a default for all new contact profiles (found under the Misc tab). Note that this will not change any settings for existing profiles—only new ones.
If you have a particular Company that needs custom settings, these can be set in Setup…Maintain…Company List. Add the company to the list (if it isn’t there already), and select the default for that company.
Then, the Company settings will be used for all bookings by any contacts associated with that company (and ignore the contact settings). If you need a particular contact settings to override the company settings (that is, you have one contact who needs his own setting that is different than the company setting), you can just select the desired setting with (Override). Then the contact setting will override the company settings (which, in turn, override the global setting).