iChauffeur - Notes/Special Requests
Apparently, no matter what you do, chauffeurs seem to find ways to not read trip notes. In addition, we have gotten requests that we have a notes field that is visible to the chauffeur, but not visible to the booker or passenger.
With the widespread use of iChauffeur, we have added a field called “iChauffeur notes”. This field is accessible in a trip by clicking the Option tab, and entering the desired note at the bottom.
With the widespread use of iChauffeur, we have added a field called “iChauffeur notes”. This field is accessible in a trip by clicking the Option tab, and entering the desired note at the bottom.
Anything written in this field will appear on iChauffeur labeled “Special Requests” in red.
In addition, the Special Requests field can be shown in the Trip Summary.
If this isn’t shown in your system, you may just need to turn it on. Simply navigate to Setup…System Default Configuration…Detail Summary Screen. Make sure Special Requests is checked (you can also move it higher in the list if desired).
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What good is a reservation note if it doesn't get read by your chauffeur? I'm sure many of you would agree that it's not good at all, and in fact bad. So what can we do about it?
If a trip has a note, an image of a musical note will appear under the trip number.
If a trip has a note, an image of a musical note will appear under the trip number.
If the chauffeur has not read the note, the note icon will blink
The next step was to make sure the trip note was easy to read. We put the trip note in a window by itself, which can be viewed by clicking on the musical note icon:
(Note - the trip notes can still be accessed by clicking on the trip number)
The chauffeur can indicate he/she has read the note by touching the "I have read" button. The chauffeur may also elect to leave the note unread by touching the "I have not read" button.
The final piece in the equation is giving the dispatch/office staff a way to know if the chauffeur has read the note. As such, we added a new column to the dispatch grid called "Res Notes Read." Notes that are marked “have not been read” show "No" in this column. Once the chauffeur clicks on the “I have read” button, the background color in this column changes to green and the word “Yes” appears.
The chauffeur can indicate he/she has read the note by touching the "I have read" button. The chauffeur may also elect to leave the note unread by touching the "I have not read" button.
The final piece in the equation is giving the dispatch/office staff a way to know if the chauffeur has read the note. As such, we added a new column to the dispatch grid called "Res Notes Read." Notes that are marked “have not been read” show "No" in this column. Once the chauffeur clicks on the “I have read” button, the background color in this column changes to green and the word “Yes” appears.
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If the notes change after the chauffeur has marked the notes read, the system automatically resets the indicator to "unread," the note indicator starts blinking again, and the chauffeur must repeat the process. |