Airports - Meeting Procedures
When meeting a flight, it is important that both the chauffeur and the passenger understand exactly where they are meeting each other.
On the Flight Information page of a reservation, Livery Coach has a selection of different Meeting Procedures that can be selected for that trip. The global meeting procedure for your system can be set in Maintain…System Default Config.
On the Flight Information page of a reservation, Livery Coach has a selection of different Meeting Procedures that can be selected for that trip. The global meeting procedure for your system can be set in Maintain…System Default Config.
One of the most important meeting procedures to understand is the “See Notes” selection. This is not intended to reference the trip notes, but rather to enable the reservationist to select from a list of custom meeting procedures you have set up in advance for that airport. That means that rather than using the generic “meet at baggage” you can have custom meeting instructions tailored specifically for that airport.
Note that in our example, there are a four notes to choose from. Where did they come from?
Note that in our example, there are a four notes to choose from. Where did they come from?
In Maintenance, under Maintain…Airports, you start by selecting the airport for which you want to set up some specific meeting procedures. (Note: before adding all the meeting procedures for a specific airport, we suggest you think about all the ones you want, and in what order—once added, there is no way to change the order of the notes without deleting them and adding them again).
To add a note, simply type the meeting instruction in the top white box and click on the “Add” button. The meeting procedure you just typed in will be added to the bottom of the list.
Default: You can change the default meeting procedure to something different than the global default meeting procedure you set up in System Default Maintenance by selecting it from this screen.
Default: You can change the default meeting procedure to something different than the global default meeting procedure you set up in System Default Maintenance by selecting it from this screen.
Additionally, if you want a particular Meeting Procedure (Note) to be the Default when you select See Notes, you should begin the note with the “*” character. For example, if you wanted your default note to be “Meet at the bottom of the escalator in baggage claim” then you would enter the note as:
*Meet at the bottom of the escalator in baggage claim
(If you already have this note in your system, you can just select it, add the “*”, and then click Update.)
*Meet at the bottom of the escalator in baggage claim
(If you already have this note in your system, you can just select it, add the “*”, and then click Update.)
Then, when you are in the Flight Info screen in a trip, merely select the relevant note and it will appear on the confirmation to the customer, and the chauffeur paperwork as well.
(For technical reasons, these notes cannot be labeled in the selection, but are shown as “Note 1”,
Note 2” etc in the order in which you entered them.)
(For technical reasons, these notes cannot be labeled in the selection, but are shown as “Note 1”,
Note 2” etc in the order in which you entered them.)
The customer confirmation:
The chauffeur trip sheet:
Now, in addition to all the canned special meeting procedures you can pre-populate by airport, there is also a “Custom Note” box at the bottom of whatever existing notes you have created for that airport.
When you click on the Custom Note line, you can then type in whatever specific meeting procedure you want for that specific airport pickup.
When you click on the Custom Note line, you can then type in whatever specific meeting procedure you want for that specific airport pickup.