Title
How well are you doing? What do your customers really think of your service?
Would you like to know about a potentially poor customer experience as it was happening so you could reach out and make it right before it goes wrong?
You can.
Many Livery Coach customers are already taking advantage of the Passenger Survey Tool available as an option in LiveryCoach.net . When active, your passengers can get a custom survey request via SMS text or email within minutes of stepping out of the car…or, if you prefer, within minutes of getting into the car. If a passenger is having a bad experience, you and your management team will get an email alert while the incident is happening, giving you the opportunity to reach out and take care of the issue before it escalates into something larger.
You can customize your own survey with star ratings, multiple choice, or free-text (or any combination of all three). You can view results on your web portal and identify high and low performance areas and move forward with actionable data.
The Livery Coach Passenger Survey is just one more feature of LiveryCoach.net. If you’re interested in learning more about this feature, please email [email protected] and we can tell you more.
We’ll set you up with a sample survey, but you’re free to customize it to fit your needs.
Would you like to know about a potentially poor customer experience as it was happening so you could reach out and make it right before it goes wrong?
You can.
Many Livery Coach customers are already taking advantage of the Passenger Survey Tool available as an option in LiveryCoach.net . When active, your passengers can get a custom survey request via SMS text or email within minutes of stepping out of the car…or, if you prefer, within minutes of getting into the car. If a passenger is having a bad experience, you and your management team will get an email alert while the incident is happening, giving you the opportunity to reach out and take care of the issue before it escalates into something larger.
You can customize your own survey with star ratings, multiple choice, or free-text (or any combination of all three). You can view results on your web portal and identify high and low performance areas and move forward with actionable data.
The Livery Coach Passenger Survey is just one more feature of LiveryCoach.net. If you’re interested in learning more about this feature, please email [email protected] and we can tell you more.
We’ll set you up with a sample survey, but you’re free to customize it to fit your needs.
From your web reservation panel, you can access your Survey Tool to create, edit and view results:
In the Contact Record you can set up who gets the survey:
As results come in, you can view them and see results by the question, or by the responses, and see pertinent trip info:
Costs and requirements: There is a nominal setup fee of $295 to get you going, and a monthly maintenance fee of $10 (yes, only $10) to help us maintain the server that sends out the surveys. We do not have any per-survey charge.
You also must have the Livery Coach Web Reservations module. If you want to send out the survey via text, you need a texting solution (either through Livery Coach or with ZipWhip).
You also must have the Livery Coach Web Reservations module. If you want to send out the survey via text, you need a texting solution (either through Livery Coach or with ZipWhip).